Now Hiring - Account Manager in Bettendorf, IA

Join a growing company where you can make an impact! We are looking for someone to join our Sales Team who can manage customer accounts and build lasting relationships.

The Account Manager must be a very organized and highly motivated individual. He or she must be professional, dedicated, detail-oriented and accountable to both the Company and the customers he or she serves. He must be able to work well with others and help facilitate a team environment. This position requires someone who is a hard-worker, is able to make decisions with confidence, has the desire to achieve a high degree of success and fulfillment in his/her career and is able to communicate effectively with co-workers, management and customers alike.

The Customer Account Specialist will possess and exhibit the Core Values of LeClaire Manufacturing: Honesty, Development/Learning, Respect, Initiative and Excellence; and will instill and encourage these values in his/her co-workers on a daily basis.

Essential Functions:

• Proactively assesses, clarifies, and validates customer needs on an ongoing basis updating our system as necessary.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Support solution development efforts with outside sales that best addresses customer needs, while coordinating the involvement of all necessary company personnel
• Provide account support to outside sales; specifically, client needs, order status, overall account sentiment.
• Prepare monthly, quarterly, and yearly account summaries with survey feedback.
• Assist AR with account past due issues contacting the customer and relaying the importance of on time payment.
• Field daily phone calls from customers
• Enter customer orders into ERP computer system.
• Respond in a timely manner to customer requests
• Keep customers apprised of their orders/scheduled shipments
• Verify the availability of product through production jobs/inventory levels
• Build a relationship with assigned customers and be their main point of contact at the Company
• Log onto customer portals for shipping information and order quantities
• Attend meetings as required
• Other duties as assigned

Skills:

• Must have initiative and drive to complete tasks with excellence and in a timely manner
• Must be capable of critical thinking and an outside-the-box problem solver.
• Self-motivated and driven to find solutions to problems and/or improve customer relationships with limited guidance
• Outgoing; not too shy to pick up a phone and have a conversation with someone in or out of the office
• Comfortable with learning various supply chain/customer-demand platforms to input orders and keep production updated with the best information
• Organized-capable of managing a lot of information quickly and efficiently
• Detail-oriented-able to be precise and maintain focus with a lot of data-entry orders and customers to review as well as able to be specific and clear with communication to customers and/or production
• Good with numbers and simple calculations
• Willing and eager to do more as the job develops
• Facile and comfortable with computers, excellence in MS Office applications is required. Must be able to learn new programs with ease. ERP experience a plus; the ability to master the ERP software is mandatory.

Qualifications: